Frequently Asked Questions

It's passwordless. Enter your email and we'll send you a secure magic link to sign in — or use the Sign in with Google button. There's no password to remember.

Membership prices will be announced soon. During our alpha, members are helping us shape the service.

We're currently in a limited alpha. Once we're out of alpha, we plan to ship anywhere in the continental US.

Yes — you can change or cancel your plan at any time. You can also pause your membership from your account page and resume whenever you're ready.

It depends on your plan: 1 book at a time on the Basic plan, or up to 3 on the Family plan. This is your number of active books. A slot frees up as soon as we receive a book back, so returning sooner lets you request your next title sooner.

Place a hold and you'll join the waitlist for that title. When it's your turn, we add it to your next shipment automatically — no need to check back.

Holds are filled in turn: priority goes to members who have an open book slot, and then by the order in which holds were placed.

Adding books to a shipment doesn't send it — you still need to select Ship. Until you do, those books are held for you for up to 7 days; if you don't ship, they return to the shelf so other members can enjoy them.

You can send one envelope of books per calendar month (the month is based on our Seattle time zone). Each envelope can hold up to your plan’s book limit. Once you’ve sent your envelope for the month, your next one opens on the 1st of the following month. You can keep adding books to your next envelope in the meantime — if you’ve already shipped this month, it will go out automatically when the new month begins.

Every envelope comes with a prepaid return label, so returns are free. When you’re done with a book, drop it in the mail — you can return your books one at a time, and each one that comes back frees a slot for your next request.

You don’t have to return everything at once. Any book you keep continues to use one of your slots, so you’ll have fewer openings for new titles until it comes back. Return whichever books you’ve finished with, whenever you’re ready, using the prepaid label — each returned book frees a slot for your next shipment.

Each loan lasts 30 days, and we’ll email you reminders before and just after the due date. There are no late fees — but while a book is past due, new shipments are paused until it’s back, so returning on time keeps your books flowing. Just drop the overdue book in the mail with its prepaid label.

Please return books in good condition. If a book arrived damaged in shipping, just let us know so we can sort it out.

If a book isn’t returned within 120 days, is lost, or comes back severely damaged, we charge a flat replacement fee of $15.

You can update your shipping address anytime from your account details.

Any member of a single household can share one account and enjoy the books together.

Biblioteca Brasil was founded by Sofia and Ben Fonseca out of their love of reading and Portuguese literature.

We'd love your help! Reach out to us directly and we'll take it from there.